Notice of Privacy Practices (NPP)

Lotus Speech & Wellness, LLC

Effective Date: 9/4/2026

Your Information. Your Rights. Our Responsibility.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your written record
-You can ask to see or get an electronic or paper copy of your written record and other personal information we have about you. Ask us how to do this.
-We will provide a copy or a summary of your written record, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your written record
-You can ask us to correct information about you that you think is incorrect or incomplete. Ask us how to do this.
-We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
-You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
-We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
-You can ask us not to use or share certain personal information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
-If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
-You can ask for a list (accounting) of the times we’ve shared your personal information for six years prior to the date you ask, who we shared it with, and why.
Get a copy of this privacy notice
-You can ask for a paper copy of this notice at any time, even if you have agreed to view the notice electronically.
Choose someone to act for you
-If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your personal information.
-We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
-You can complain if you feel we have violated your rights by contacting us using the information on page 1.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
-We will not retaliate against you for filing a complaint

Your Choices

For certain personal information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
-Share information with your family, close friends, or others involved in your care
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
-Marketing purposes
-Sale of your information

Our Uses and Disclosures

How do we typically use or share your personal information?
We typically use or share your health information in the following ways:

Treat You
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.

Bill for your services
We can use your personal information to pay for services.
Example: We use your name, address, and credit card number to pay for services.

How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information (PHI).

We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

We must follow the duties and privacy practices described in this notice and provide you with access to a copy of it.

We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have shared with you. The new notice will be available upon request, and on our website.